Refund Policy

At VisuCare, we want you to be completely satisfied with your purchase. If you are not happy with your order, please read our refund policy below.

Eligibility for Refunds

We accept refund requests within 30 days of the delivery date. To be eligible for a refund, items must be:

• Unused and in their original condition
• In the original packaging
• Accompanied by proof of purchase

Non-Refundable Items

The following items are not eligible for refunds:

• Opened or used products
• Items marked as final sale
• Gift cards

How to Request a Refund

To initiate a refund, please contact our support team at support@VisuCare.store with your order number and reason for the return. Our team will respond within 2 business days with instructions.

Processing Time

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days and credited to your original payment method.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was defective or incorrect. We recommend using a trackable shipping service.

Contact Us

If you have any questions about our refund policy, please contact us at support@VisuCare.store.